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Undergoing an ISO conformity assessment process has a number of benefits for an organisation. Firstly, it provides consumers and other stakeholders with added confidence. Getting certified with one of ISO’s management system standards, such as ISO:9001:2015, is a way of showing outsiders that the organisation has an effective quality management system in place.
The role of leaders, within the change management process, is to understand that change is a development with a direction rather than an end destination. By helping employees better understand change, you create a workplace that is more open-minded and open to change. Successful change in today’s economy is to design an organisation that enables continuous adaptation to an ever-changing environment.