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Better understand the importance of leadership and how leadership is incorporated into ISO standards.
Today, intangible factors like trust and reputation contribute more to market capitalisation than net assets do. Simply put, shareholders are demanding that companies demonstrate good corporate governance.
In versions prior to 2015, ‘knowledge’ was only partially addressed. ISO 9001:2015 highlights and better acknowledges the significance behind Organisational Knowledge and its ability to influence future success factors of the organisation.