What is Organisational Knowledge and why is it important?

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What is Organisational Knowledge and why is it so important? An interesting development in ISO 9001, with the way in which ‘knowledge’ is dealt with, emerged with the last revision of the standard (Clause 7.1.6). In versions prior to 2015, ‘knowledge’ was partially addressed in the documentation section of the standard. ISO 9001:2015 highlights and […]