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The role of leaders, within the change management process, is to understand that change is a development with a direction rather than an end destination. By helping employees better understand change, you create a workplace that is more open-minded and open to change. Successful change in today’s economy is to design an organisation that enables continuous adaptation to an ever-changing environment.
In versions prior to 2015, ‘knowledge’ was only partially addressed. ISO 9001:2015 highlights and better acknowledges the significance behind Organisational Knowledge and its ability to influence future success factors of the organisation.