Better understand the importance of leadership and how leadership is incorporated into ISO standards.
Undergoing an ISO conformity assessment process has a number of benefits for an organisation. Firstly, it provides consumers and other stakeholders with added confidence. Getting certified with one of ISO’s management system standards, such as ISO:9001:2015, is a way of showing outsiders that the organisation has an effective quality management system in place.
The role of leaders, within the change management process, is to understand that change is a development with a direction rather than an end destination. By helping employees better understand change, you create a workplace that is more open-minded and open to change. Successful change in today’s economy is to design an organisation that enables continuous adaptation to an ever-changing environment.
Today, intangible factors like trust and reputation contribute more to market capitalisation than net assets do. Simply put, shareholders are demanding that companies demonstrate good corporate governance.
In versions prior to 2015, ‘knowledge’ was only partially addressed. ISO 9001:2015 highlights and better acknowledges the significance behind Organisational Knowledge and its ability to influence future success factors of the organisation.